These conditions are concluded between on the one hand:

PITA SAS “Pet In The Air”, located at 9117 rue des vignerons 18390 SAINT GERMAIN DU PUY SIRET N °: 84879208100012

And on the other hand any buyer of products distributed by it via its website It is aimed at companies and individuals who wish to acquire products and / or accessories.

These general conditions of sale govern all sales of our online site of products and accessories.

Prices :


All prices are established in euros and are subject to change during their periods of validity without notice. They are valid at the time of the order and guaranteed until delivery. In addition, the prices displayed per item are expressed in euros HT (20% VAT in force in France) plus shipping.

Shipping :

A contribution to the packaging and shipping costs according to the total mass of the product is requested in addition and is displayed on the summary of your order. It is also calculated according to the product. The amount of the participation invoiced is that in force on the date of registration of the order.

Retention of title:

PITA SAS “Pet In The Air” reserves ownership of the products and / or accessories delivered until full payment of all sums due to it by the buyer. The simple signature by the purchaser of the order form or the delivery form for the goods implies full acceptance of this retention of title clause.

Orders :

– An order validation in the form of a detailed acknowledgment of receipt is sent to the email address indicated by the buyer. This acknowledgment of receipt constitutes proof of the order and its date.

– The minimum order is set at 50 € HT for obvious reasons of administrative costs. In the event of an order for a lower amount, the order cannot be validated.

– An order placed and paid on our site cannot be canceled beyond 24 hours after the transaction. PITA SAS will study cancellation requests before shipment on a case-by-case basis, but any cancellation recorded 24 hours after the order will incur administrative costs of € 50 excluding tax.

Delivery :

PITA Pet In The Air undertakes to honor the orders received within the limit of available stocks, and without the failure of one of its suppliers. In case of unavailability of the product and / or accessory after placing of his order by the buyer, PITA undertakes to inform the latter as soon as possible and to indicate to him the estimated waiting period for receipt of this product and / or accessories.


The delivery of orders is entrusted to freight forwarders or specialized carriers, courier or single-package. In the event of a special shipment request, the costs incurred will be invoiced to the buyer.

Reception :

All our shipments travel at the risk and peril of the recipient and we accept no responsibility for any delay, damage or missing items. The recipient is asked to check the external condition of the packages upon receipt, in the presence of the carrier. Any anomaly noted at the time of delivery (damaged or missing package, breakage, damage, etc.), must give rise to a handwritten note on the delivery slip, specific and signed reservations, confirmed by registered letter addressed to the carrier at the latest. within 72 hours of delivery. A copy of this letter must also be sent to PITA SAS within the same deadlines.

In the event of DAMAGE or MISSING, oral reserves, even confirmed by letter, as well as the mention “subject to unpacking” are without legal value.

It is ESSENTIAL to carry out the following two operations successively:

1) Write the SPECIFIC RESERVATIONS on the discharge document in the presence of the delivery person.

2) Confirm these reservations within 72 hours by registered letter to the CARRIER and inform PITA Pet In The Air.


Our orders are payable by one of the following means :

By credit card :

Pay in complete security and confidentiality with payment by Credit Card with the main Visa, Carte Bleue and MasterCard networks. When you buy from our website, 3D Secure authentication will allow you to pay in complete security and confidentiality. Your order will be shipped upon validation of payment.

Intellectual property :

All the elements, brands, designs, models, logos, graphics, or others, appearing on the products and accessories mentioned in the sales materials of PITA SAS are the exclusive property of PITA SAS “Pet In The Air” and are not in any way cases susceptible of appropriation. The content of certain products and accessories may be subject to copyright. Any use of these products or their content in violation of intellectual property law is liable to sanction under